Privacy Policy

This Privacy Policy explains how Nowatek Ltd (“Nowatek”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use the Ticket Validation platform (“Service”).

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

1. Who we are

Ticket Validation is operated by:
Nowatek Ltd
71 Lower Baggot Street, Ground Floor
Dublin 2, Co. Dublin, D02 P593
Ireland

Company number: 805028

Contact email: contact@ticketvalidation.com

For GDPR purposes, Nowatek Ltd is the Data Controller.

2. What data we collect

Depending on how you use the Service, we may collect:

Account Data

• Name
• Email address
• Company name
• Login credentials (encrypted)

Event & Ticket Data

• Ticket IDs/codes
• Ticket type
• Event name and dates
• Validation status and timestamps

Usage Data

• Log files
• Device information (IP address, browser, OS)
• Activity within the platform

Billing Data

• Payments are processed by Stripe
• We don’t store credit card details
• Stripe may collect billing details under its own Privacy Policy

3. How we use your data

We use collected data to:

• Provide and operate the Service
• Import and validate tickets
• Display real-time event statistics
• Manage subscription and billing
• Provide customer support
• Improve platform performance and security

4. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

• Performance of a contract - to provide the Service
• Legitimate interest - to maintain and improve the platform
• Legal obligation - accounting and compliance
• Consent - where explicitly given

5. Data Sharing

We may share data with trusted service providers:

• Stripe — payment processing
• Cloud infrastructure providers — hosting and storage
• Analytics tools — platform performance monitoring

We never sell personal data to third parties.

All processors comply with GDPR requirements.

6. Data Retention

We retain data only as long as necessary to:

• Provide the Service
• Meet legal and accounting obligations
• Resolve disputes and enforce agreements

Event ticket data may be deleted upon customer request, unless legally required to retain it.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encrypted data transmission
• Secure access controls
• Regular system monitoring

8. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at contact@ticketvalidation.com.

9. Cookies

We use essential cookies to maintain login sessions and platform functionality.

Analytics cookies may be used to improve the Service.

Full cookie details can be provided upon request.

10. International Data Transfers

Our infrastructure providers may process data outside Ireland.

Where this occurs, we ensure GDPR-compliant safeguards are in place.

11. Changes to the Policy

We may update this Privacy Policy from time to time.

If significant changes occur, we will notify users via email or within the Service.

12. Contact

If you have any privacy-related questions or requests, reach us via contact@ticketvalidation.com.