Add a team member and choose their role

Before you start

You need permission to manage Users. Decide whether the person will manage the operation, administer the organization or only scan tickets.

What to do

1. 01

   Create the user

   Open Users and choose New User. Enter the Full name and E-mail address, then complete the account fields shown. The form includes Password and Confirm password, plus an option to send login credentials to the provided address.

2. 02

   Choose the account role

   In Assign role, Regular (Manager) can manage events, tickets and validators. Administrator has full access to settings and data. Validator Only has limited mobile app access for scanning tickets. Choose the role that matches the person’s job.

3. 03

   Save and assign events

   Choose Save, or Save and Add New when adding another person. Then assign the person as a validator on the relevant event and set their ticket validation access. Creating an account alone is not the same as assigning it to an event.

Keep in mind

To review an existing account, find it in Users and choose Edit. Check the role before saving changes.

Event-level Full Access and Restricted Access describe which tickets a validator can check. They are separate from the user’s organization role.