Before you start
Find the correct order and confirm the organizer has approved the refund. Check the buyer, ticket numbers and entry status before continuing.
What to do
Open the refund dialog
From Online orders, open Details for the order. In Payment, choose Refund order. The dialog identifies the order and tickets included, and shows the ticket subtotal, any fee line and the Total refund.
Review before confirming
Check the displayed refund amount and cancellation warning carefully. Use Cancel if the details do not match the request. Confirm only when the order and amount are correct, using the refund action that shows the amount.
Check the result
Review the order after the action. The refunded state shows Refunded, a Refund summary and Cancelled entry status for the affected tickets. These tickets are no longer valid for entry.
Keep in mind
This refund returns funds to the original payment method and cancels the tickets included in the refund.
Read the fee information and total shown for the actual order. Do not promise a fixed bank processing time or a different refund method.