Before you start
Create the event, add its tickets and assign the people who will validate them. Have the iOS or Android entry app installed on the team’s phones.
What to do
Review the event setup
Open the event’s Details and confirm its dates, location and Ticket Types. Review Validators and their access. In Admission & Validation, choose the intended start rule: Custom Window, Doors Open or Event start time.
Check each phone’s assignment
Sign in with the assigned user account and confirm the correct event and date appear. An upcoming event may show its opening time rather than allow scanning immediately. Resolve missing assignments before the queue arrives.
Brief the team on scanning
Show the team Scan QR Code, Manual Entry and Validation Log. In Manual Entry, the app can check a ticket code or search by name or email. Explain when a rejected result should be escalated to the event manager.
Keep in mind
For weak connectivity, prepare offline validation while phones still have internet access.
Ticket validation changes the entry record. Do not use a paying guest’s ticket for a casual test scan without an agreed operational plan.