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Choose how you want to use Ticket Validation
Use online sales and entry control together, or bring tickets from an existing seller.
Set up your first event
Create the event, choose its dates and ticket types, then assign your entry team.
Set ticket types and sales phases
Control what is on sale, how much each release costs and when it advances.
Find an order and resend the tickets
Locate a buyer’s order, check its details and send tickets to the correct address.
Refund an online order
Review the amount, return the payment and confirm that the affected tickets are cancelled.
Help a buyer who cannot find their ticket
Check the order and delivery details before deciding which action the buyer needs.
Connect your Stripe account for online sales
Complete payment setup and check that payments and payouts are enabled.
Read your online sales and revenue report
Understand paid orders, refunds, inventory and sales channels.
Prepare your phones and entry checks
Confirm the event, ticket pool, admission window and team access before doors open.
Prepare offline ticket validation
Download the assigned ticket pool in advance and avoid overlapping offline scopes.
Understand a rejected ticket scan
Use the result and validation log to identify the issue before allowing entry.
Import tickets from a CSV file
Choose the source and map your seller’s columns to the ticket fields.
Create an API key and make your first request
Find API Keys, choose the required scopes and connect your integration.
Add a team member and choose their role
Separate account permissions from validation access assigned for each event.
Assign validators and restrict ticket access
Choose who can scan for an event and which ticket types each person can validate.
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Getting started
Choose your setup and prepare your first event.
2 articles
Ticket sales
Set your releases and take care of every order.
4 articles
Payments & payouts
Connect your payment account and understand sales revenue.
2 articles
Entry control
Prepare your team, scan tickets and resolve entry issues.
3 articles
Imports & API
Bring existing tickets into your event and connect your tools.
2 articles
Team & access
Give each person the account and event access they need.
2 articles
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